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Terms of Service

Last Updated: September 2026

Welcome to HOPES.LK. These Terms of Service (“Terms”) govern your access to and use of the HOPES.LK website, platform, services, booking system, and related features.

By accessing or using HOPES.LK, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our platform.

1. About HOPES.LK

HOPES.LK is a healthcare and wellbeing platform designed to help users discover and connect with healthcare, counselling, wellness, nutrition, fitness, and beauty health professionals.

Our platform may facilitate:

  • Professional discovery
  • Healthcare and counselling consultations
  • Appointment scheduling
  • Online consultations
  • In-person consultations
  • Professional profiles and information
  • Health and wellbeing educational content

HOPES.LK may act as a platform that facilitates connections between users and independent healthcare or wellness professionals. The specific services provided during a consultation are the responsibility of the relevant professional.

2. Eligibility

By using HOPES.LK, you confirm that:

  • You are legally capable of entering into these Terms.
  • The information you provide is accurate and complete.
  • You will use the platform only for lawful purposes.
  • You will not use the platform to impersonate another person or provide misleading information.

Certain services may have additional age or eligibility requirements.

Where services are intended for children or minors, a parent or legally authorised guardian may be required to provide consent.

3. Healthcare Disclaimer

HOPES.LK is not an emergency medical service.

The information available on the platform, including articles, professional profiles, educational content, and general health information, is provided for informational purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

If you are experiencing a medical emergency or believe that you or another person is in immediate danger, contact your local emergency service or proceed to the nearest emergency department.

HOPES.LK currently directs users requiring urgent assistance to appropriate emergency services, including 119 / 1926 in Sri Lanka.

Do not use the HOPES.LK booking system for emergency or crisis situations.

4. Professional Services

Healthcare professionals listed on HOPES.LK may provide services independently or through partner organisations.

While HOPES.LK may undertake professional verification or review processes, users should understand that:

  • Professional qualifications and credentials may be subject to verification processes.
  • Availability and services may vary between professionals.
  • Professional opinions, diagnoses, recommendations, and treatments are the responsibility of the relevant professional.
  • HOPES.LK does not guarantee any particular medical, psychological, cosmetic, fitness, or wellness outcome.

A professional’s presence on HOPES.LK does not constitute a guarantee or endorsement of any particular treatment outcome.

5. Booking Appointments

Users may book available consultations through the HOPES.LK platform.

When making a booking, you agree to provide accurate information, including your name, contact details, and any information reasonably required to arrange the appointment.

An appointment may only be considered confirmed once the platform or relevant professional has provided confirmation.

HOPES.LK may contact you regarding:

  • Appointment confirmations
  • Appointment reminders
  • Changes to appointments
  • Cancellations
  • Rescheduling
  • Other information necessary to provide the requested service

6. Appointment Availability

Appointment availability is determined by the relevant professional and/or healthcare provider.

Available times shown on the platform may change based on professional availability, scheduling changes, technical issues, or other circumstances.

HOPES.LK does not guarantee that a particular professional, date, or time will remain available until an appointment has been confirmed.

7. Cancellation and Rescheduling

Users may cancel or request to reschedule an appointment subject to the cancellation policy applicable to the relevant professional or service.

Cancellation or rescheduling rules, including any applicable fees or notice periods, may vary.

Where applicable, users will be informed of the relevant cancellation terms before confirming their appointment.

HOPES.LK reserves the right to restrict or suspend booking privileges for repeated no-shows, cancellations, misuse of the booking system, or other unreasonable behaviour.

8. Payments and Fees

Where payment is required, applicable fees will be displayed before the relevant transaction or appointment confirmation.

Depending on the service, payment may be made through:

  • Online payment
  • Other payment methods made available by HOPES.LK
  • Payment directly to the relevant professional or healthcare provider

All applicable charges, deposits, cancellation fees, and refund conditions will be communicated where applicable.

HOPES.LK does not guarantee refunds where a professional has already provided a consultation or where the applicable cancellation period has expired.

9. Online Consultations

Certain professionals may offer consultations through secure online video services.

Users are responsible for having:

  • A suitable internet connection
  • A compatible device
  • A private and appropriate environment
  • Any required software or browser permissions

Although HOPES.LK may use encrypted communication technologies, no internet-based communication system can be guaranteed to be completely free from technical risks.

Users should avoid accessing confidential consultations through public or unsecured devices or networks where possible.

10. Confidentiality and Privacy

We take the privacy of our users seriously.

Information collected through HOPES.LK may include personal information and, where necessary to provide requested services, health-related information.

Our collection, use, storage, and processing of personal information are governed by our Privacy Policy.

By using HOPES.LK, you acknowledge that information may need to be shared with the relevant healthcare professional or service provider in order to arrange and provide the service you have requested.

11. User Responsibilities

You agree not to:

  • Provide false, inaccurate, or misleading information.
  • Use another person’s account without permission.
  • Attempt to access another user’s private information.
  • Abuse, threaten, harass, or discriminate against healthcare professionals or other users.
  • Use the platform for unlawful purposes.
  • Attempt to interfere with the operation or security of the platform.
  • Upload malicious software or harmful content.
  • Attempt to gain unauthorised access to HOPES.LK systems.
  • Use automated systems to collect information from the platform without permission.

We may restrict or terminate access where these Terms are violated.

12. User-Generated Content and Reviews

Where HOPES.LK allows users to submit reviews, testimonials, comments, or other content, users are responsible for ensuring that their submissions are truthful and do not violate the rights or privacy of others.

You must not publish:

  • False or misleading reviews
  • Private medical information belonging to another person
  • Abusive or threatening content
  • Illegal or defamatory material
  • Content that infringes another person’s intellectual property rights

HOPES.LK reserves the right to remove content that violates these Terms or applicable law.

13. Health and Educational Content

Articles, guides, videos, and other educational materials available through HOPES.LK are intended to provide general information about health and wellbeing.

Such content should not be treated as personalised medical advice.

You should consult an appropriately qualified healthcare professional regarding your individual circumstances, symptoms, diagnosis, treatment, medication, or other health concerns.

14. Intellectual Property

All content and materials available through HOPES.LK, including but not limited to:

  • Logos
  • Brand elements
  • Website design
  • Text
  • Graphics
  • Images
  • Videos
  • Software
  • Articles
  • Layouts
  • User interface elements

are owned by or licensed to HOPES.LK unless otherwise stated.

You may access and use the platform for its intended personal purposes.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit HOPES.LK content without prior written permission.

15. Third-Party Services

HOPES.LK may integrate with third-party services, including payment providers, calendar systems, communication platforms, video conferencing services, hosting providers, and other technology providers.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

HOPES.LK is not responsible for the independent operation, availability, or policies of third-party services.

16. Platform Availability

We aim to keep HOPES.LK available and reliable. However, we do not guarantee that the platform will always be:

  • Available
  • Error-free
  • Secure
  • Uninterrupted
  • Free from technical problems

The platform may occasionally be unavailable due to maintenance, upgrades, technical problems, third-party failures, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, HOPES.LK shall not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of the platform or services.

HOPES.LK does not guarantee any particular health, psychological, fitness, nutritional, aesthetic, or other outcome from services booked through the platform.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold HOPES.LK, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, or expenses arising from:

  • Your misuse of the platform
  • Your violation of these Terms
  • Your violation of another person’s rights
  • Information you knowingly provide that is false or misleading
  • Your unlawful use of the platform

19. Suspension or Termination

We may suspend or terminate your access to HOPES.LK if:

  • You violate these Terms.
  • You misuse the platform.
  • You engage in fraudulent or unlawful activity.
  • Your actions create a security or safety risk.
  • Continued access is otherwise inappropriate or required to be restricted by law.

You may stop using HOPES.LK at any time.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, technology, legal requirements, or business operations.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of HOPES.LK after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka, unless otherwise required by applicable law.

Any disputes arising in connection with these Terms or the use of HOPES.LK shall be subject to the applicable courts and legal procedures of Sri Lanka.

22. Contact Us

If you have questions regarding these Terms of Service, please contact us:

HOPES.LK

Email: info@hopes.lk
Phone: 077 507 3636